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Reklamacije - ovlasceni servisi

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PorukaPoslao: Uto Maj 26, 2009 2:26 pm    Naslov: Reklamacije - ovlasceni servisi Odgovoriti sa citatom

Da li neko ima iskustva sa reklamacijama u ovlascenim servisima ?

Evo sta se meni desilo pa molim za savet. Vlasnik sam Toyota Corolle D4D 2,0 iz 2006. god. Auto je iz uvoza. Direktno sa slepa sam ga odvezao u ovlasceni servis Toyota Mijalje**c na proveru. Automobil je ocenjen sa 8/10 nakon provere kojoj sam i ja prisustvovao.
Ovde bitna stvar da sam bio tu i kada je automobil podignut na dizalicu i da sam ga pogledao i odozdo ZAJEDNO SA MAJSTOROM KOJI JE RADIO PREGLED. Naglasavam da nije imao primedbi.
Kada sam zavrsio administraciju oko registracije odmah sam u isti servis dovezao automobil na redovan servis (zamena ulja i filtera) i nakon servisa receno mi je da je sve u redu. Ovde napominjem da sam cekao na zamenu celih 4 sata (bitno za nastavak price). I sam rukovodilac servisa A.Mijalje**c se zacudio sto servis toliko traje, i nakon njegove intervencije vozilo sam dobio nakon 15min.
Obzirom da parkiram u garazi, nakon 500-600 predjenih km primetio sam da na parking mestu automobil ostavlja trag ulja. Nakon dodatno predjenih 500-600 km zakazao sam pregled u drugom servisu (MAG).
Kada su zavrsili pregled, prvo su me kolegijalno pitali "Da li su vam kolege nesto rekle na servisu" odgovorio sam sa "Ne Naravno, sve je bilo u redu". I onda su mi pokazali da je cep kartera "nabudzen" i da se otud pojavljuje trag.. Bio sam zapanjen obzirom na okolnosti koje sam naveo !
Rezime cele price je da moram da kupim KARTER jer je "cep" ostetio otvor za ispustanje ulja. Cena dela 318,75€ - sitnica.
Imam nameru da trazim odstetu od servisa Mijalje**c i zalim se nadleznoj inspekciji.
Jos jednom molim za savet.
boris1505



Pridružio: 26 Maj 2009
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PorukaPoslao: Ned Jun 14, 2009 8:30 pm    Naslov: Odgovoriti sa citatom

Druze moja Toyota je od 11 aprila ove godine u servisu , ne femaju oni 2 % za nas kupce. A inspekcija je keva za njih i PREPORUCUJEM TI DA IDES ODMA U TRZISNU INSPEKCIJU!
predo



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PorukaPoslao: Uto Jun 23, 2009 6:00 pm    Naslov: Odgovoriti sa citatom

Inspekciju potrazi obavezno i idi do kraja,a u buducnosti pokusaj sa Toyota Centar Beograd-om....Do sada nisam imao problema sa njima.pozdrav
_________________
Vozi danas, vozi sutra, vozi uvek, vozi Toyotu
YARIS_02



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scott154
scott154



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